1300 676 044
Contact Us
Address
Head Office - St Albans
20 Victoria Crescent, St Albans VIC 3012
Hume Office - Broadmeadows
Suite 10, 11-17 Pearcedale Parade, Broadmeadows VIC 3047
Telephone
Email
mrcnw@mrcnorthwest.org.au
Office Hours
Monday to Friday, 9am – 5pm
Sharing Your Feedback and Making Complaint
We value your feedback and complaint, we offer several ways to share:
In person: Talk directly to your service provider if you feel comfortable.
By mail: 20 Victoria Cres, St Albans VIC 3021.
By email: mrcnw@mrcnorthwest.org.au
By phone: 1300 676 044.
We take all feedback and complaint seriously and aim to handle concerns quickly and fairly. We review your issues, investigate if needed, and keep you informed about the outcome.
If You're Not Satisfied
If you're unhappy with our response, you can contact the Victorian Disability Services Commissioner (DSC) for an independent review.
DSC Contact Details:
Phone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: www.odsc.vic.gov.au
The DSC ensures complaints are resolved fairly and that no one is treated unfairly because of a complaint or feedback.
Registered Incorporation No. A0021391E
ABN: 94 440 426 277