1300 676 044
Feedback
Sharing Your Feedback and Making Complaint
How We Manage Feedback and Complaints
We welcome all feedback and take every complaint seriously. Our commitment is to handle concerns promptly, respectfully, and with transparency. When you contact us, we review the issues raised, undertake any necessary investigations, and provide a clear response outlining our findings and any actions we will take.
We aim to resolve complaints in a fair and transparent manner. Throughout the process, we work to ensure you understand the steps taken, the outcome reached, and any improvements or follow‑up actions that result from your feedback.
If You Are Not Satisfied
We strive to resolve all complaints to your satisfaction. If you are not satisfied with our response or the outcome of your complaint, you may contact the relevant external complaints authority for an independent review.
PLACES YOU CAN GET HELP
The Victorian Disability Services Commissioner (DSC). The DSC helps resolve issues related to disability advocacy services funded in Victoria.
Contact Details:
– NDIS Quality and Safeguards Commission:
1800 035 544
Complaints | NDIS Quality and Safeguards Commission
– NDIS Fraud Reporting and Scams Helpline:
1800 650 717
– Victorian Disability Worker Commission :
1800 497 132
Complaints | Victorian Disability Worker Commission
– NDIS Quality and Safeguards Commission:
1800 035 544
Complaints | NDIS Quality and Safeguards Commission
– The Office of the Public Advocate (OPA) is a human rights organisation which promotes the diversity and inclusion of all people.
1300 309 337
Advice Service - Office of the Public Advocate
– People with Disability Australia is a national disability rights, advocacy and representative organisation that is made up of, led and governed by people with disability.
1800 422 015
Get help - People with Disability Australia
– The Disability Advocacy tool helps to connect you with a disability advocate who can support you with a problem to understand your rights and options.
Disability Advocacy Finder | Ask Izzy
– Aged Care Quality & Safety Commission:
How to raise a concern | Aged Care Quality and Safety Commission