Feedback

Sharing Your Feedback and Making Complaint

We value your feedback and complaint, we offer several ways to share:

Independent Advocacy Statement

In person: Talk directly to your service provider if you feel comfortable.

By mail: 20 Victoria Cres, St Albans VIC 3021.

By email: mrcnw@mrcnorthwest.org.au

By phone: 1300 676 044.

We take all feedback and complaint seriously and aim to handle concerns quickly and fairly. We review your issues, investigate if needed, and keep you informed about the outcome.

Conflict of Interest Management Statement

How We Manage Feedback and Complaints

We welcome all feedback and take every complaint seriously. Our commitment is to handle concerns promptly, respectfully, and with transparency. When you contact us, we review the issues raised, undertake any necessary investigations, and provide a clear response outlining our findings and any actions we will take.

We aim to resolve complaints in a fair and transparent manner. Throughout the process, we work to ensure you understand the steps taken, the outcome reached, and any improvements or follow‑up actions that result from your feedback.

If You Are Not Satisfied

We strive to resolve all complaints to your satisfaction. If you are not satisfied with our response or the outcome of your complaint, you may contact the relevant external complaints authority for an independent review.

PLACES YOU CAN GET HELP

The Victorian Disability Services Commissioner (DSC). The DSC helps resolve issues related to disability advocacy services funded in Victoria.

Contact Details:

DSC Contact Details:

Phone: 1800 677 342

Email: complaints@odsc.vic.gov.au

Website: www.odsc.vic.gov.au

The DSC is dedicated to ensuring complaints are handled fairly and effectively. We also ensure that no individual is disadvantaged or treated unfairly because of a complaint or feedback.