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Migrant Resource Centre North West Region Incorporated (MRCNWR) specialises in the delivery of a range of services that meet the needs of the community it serves. MRCNWR is committed to an operating philosophy based on openness in communication, integrity in serving its clients, fairness and concern for employees and responsibility to the communities within which it operates.

MRCNWR strives to consistently provide services that meet or exceed requirements and expectations of key interested parties/stakeholders. Committed to equality for all, MRCNWR embraces wholeheartedly the cultural diversity within our communities and actively pursues continuous improvement through strategies and systems that enable each of our employees to achieve excellence in their roles.

Our programs & services form a vital link in the provision of community services across North West region of metro Melbourne and beyond. MRCNWR prides itself in maintaining high quality customer service, meeting statutory and regulatory requirements to ensure complete customer satisfaction and prompt delivery of services.

MRCNWR Management is committed to the effective operation of the quality management system, and the continual modifying and upgrading of the system to ensure it meets the best management practices, changing market demands, and technological developments.

MRCNWR has set quality objectives that it is continually revising with the aim to improve. To achieve our objectives and satisfy the expectations of clients and interested parties, MRCNWR is committed to maintaining a Quality Management system compliant with AS/NZS ISO 9001:2015.

All employees shall ensure that all aspects of our Quality Policy and information within our QMS is communicated, recognised, understood, applied and maintained at all levels of the organisation.

This policy is available to relevant interested parties, upon reasonable request.

Executive Management